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DNV GL has announced the launch of its new Singapore Service Centre (SSC), which has been set up to "streamline customer support and enhance customers' experiences by giving them a single point of contact for all operational issues".

In a statement, DNV GL explained: "Singapore is a growing maritime hub, which has hundreds of ship managers with approximately 1,500 DNV GL classed [sic] vessels managed from Singapore. The new SSC, together with our existing technical helpdesk DATE (Direct Access to Technical Experts), will provide customers easier and improved access to DNV GL's services."

Steen Lund, Regional Manager South East Asia & Pacific, DNV GL - Maritime, commented: "From product to customer support, we are continually working to improve our service offerings to our customers. By implementing initiatives such as the new SSC and DATE we will help ship owners and operators increase their operational efficiency and safety. The opening of the Singapore Service Centre simplifies the entry points into our organization for our customers."

Streamlined Support

"With the opening of the new Service Centre, every customer will have clearly defined points of contact to DNV GL. Key account managers will manage the relationship with customers. DATE will remain the helpdesk for technical issues, while the SSC will provide operational solutions," DNV GL said.

"Customers can contact the SSC via email or telephone with their enquiry. SSC will handle this locally and if necessary consult with DNV GL experts in Høvik or Hamburg to provide the customers with the best solution. Customers who would like to discuss operational challenges and their potential options can speak to an expert to get an insight into potential solutions and plan accordingly," added DNV GL.

Sean Hutchings, the Area Manager for Singapore, Indonesia and Philippines, remarked: "The Singapore Service Centre will be manned by experienced Fleet in Service surveyors who understand the challenges faced by superintendents and fleet managers and therefore are best placed to address their needs. This will not only streamline and speed up processes, but also create a valuable platform for discussion."

Pawan Sahni, Head of Singapore Service Centre, DNV GL - Maritime, said: "With the SSC we are taking a step forward in ensuring that our customers’ needs are addressed as efficiently and promptly as possible. It will let them tap into our global network and best-in-class service and expertise more easily than ever before."

Image: DNV GL Asia Pacific headquarters in Singapore.