Mon 10 Nov 2014, 18:31 GMT

GAC launches 24x7 help desk service


'It's yet another example of how we strive to deliver our clients' strategies,' says IT service delivery manager.



GAC has announced the launch of a new 24x7 help desk service which the company says has been set up to "help customers connect with the right people within the group to meet their needs anytime, anywhere."

Based at the group’s corporate headquarters in Dubai, the GAC 24x7 team has been set up to work around the clock to receive and direct enquiries to the appropriate GAC people for immediate attention.

"The GAC 24x7 service puts clients in touch with the people who can deliver a solution, especially in case of emergency or when their usual contact person is not available," GAC said in a statement.

Kris Zawisza, Group IT Service Delivery Manager, remarked: "We have a worldwide network of dedicated people with strong skills and industry knowledge, ready to deliver solution [sic] regardless of time and place. GAC 24x7 maximises our customers' access to that valuable global human resource, whilst cutting down waiting times and getting the job done quickly, easily and efficiently.

"This latest addition to our customer service toolkit ensures even greater continuity of the support we provide, and offers the additional benefit of increased transparency of our service management. It's yet another example of how we strive to deliver our clients' strategies."

Please find the contact details for GAC's 24x7 service below.

GAC 24x7 hotline: +971 4 881 4457

Also available on:
Mobile: 971 50 656 3102
Email: 24x7@gac.com


United LNG I bunker vessel alongside Blue Aspire vessel. Titan charters 8,000-cbm LNG bunker vessel for ZARA region operations  

United LNG I to deliver LNG and bio-LNG across Amsterdam, Rotterdam, Antwerp and Zeebrugge ports.

Flag of Mauritania. Peninsula begins physical bunker supply operations in Mauritania  

Marine fuel supplier operating two barges following licence award from the Mauritanian National Hydrocarbons Commission.

X-Press Cassiopeia vessel. PuriFire Energy signs biomethanol supply deal with X-Press Feeders  

Letter of intent covers up to 15,000 tonnes annually for feeder carrier’s fleet.

Alan Yang and Yujin Kang, Flex Commodities. FLEX Commodities opens Seoul office with new Korea leadership team  

Dubai-based trader establishes South Korea presence with appointments of Alan Yang and Yujin Kang.

Eng. Sulaiman Ali Al Hadhrami, O Bunkering. O Bunkering appoints Sulaiman Alhadhrami as chief executive officer  

Omani bunker supplier names new CEO to lead growth and expansion in the maritime sector.

Shore power system. Zhoushan expands shore power infrastructure as part of emissions reduction drive  

Chinese port city reports 30% increase in shore power usage across terminals and berths.

Hamburg Express vessel. Hapag-Lloyd and Kuehne+Nagel partner on biofuel initiative for Asia-Europe trade  

Agreement covers 3,300-teu using waste-based biofuels, targeting a 2,979-tonne CO₂e reduction in 2026.

Rendering of a tug vessel. Berg Propulsion to supply electric propulsion systems for India’s green tugs  

Swedish firm to provide thrusters and electrical integration for two 60-tonne bollard pull battery-electric vessels.

Singapore skyline with Merlion and central business district. World Fuel seeks marine fuel supply executive in Singapore  

Role to manage supplier relationships and source marine fuel across South-East Asia and Australia-New Zealand.

OOCL Wisdom naming ceremony. OOCL names first methanol dual-fuel vessel  

Orient Overseas Container Line christens OOCL Wisdom, dubbed the world’s largest methanol dual-fuel container vessel.